About Us
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A Note from Rich Jordan, Owner and CEO of Sanford Temperature Control
Hey there! Thanks for visiting our About Us page!
Here at Sanford, we have a simple but powerful mission: to Give the Trades a Good Home. This means providing a supportive, dynamic work environment where our skilled tradespeople can thrive, grow, and feel valued every day. We believe that by taking great care of our team, they in turn take great care of our customers, creating a cycle of success and satisfaction that lifts our entire community.
Our commitment to excellence is also why we can confidently stand behind our famous Lifetime Workmanship Guarantee. We understand that the trust our customers place in us is something to be earned and maintained. That’s why we work to ensure that every service, installation, or repair we perform is done right the first time. But we don’t stop there—should anything go awry, we're here to make it right, guaranteed for as long as you own your system. It’s all part of our promise to deliver the ultimate peace of mind. We’ve got your family’s back.
Since taking the helm at Sanford, I've been privileged to see our team grow from 13 to over 60 dedicated professionals. Each person here isn't just an employee; they're a valued member of the Sanford team, contributing to the health and efficiency of homes across New Hampshire. From creating over 40 high-skilled jobs in the trades over the last two years to significantly expanding our maintenance plan offerings, our growth is a testament to the hard work and dedication of our wonderful team and the increasing trust of the homeowners of our great state.
Whether you’re a longtime customer, someone considering our services, a potential new team member, or just curious about our company, I want you to know that your interest and trust mean the world to us. Every day, we strive to exceed expectations and ensure that both our customers and our team members are happy, safe, and proud of the work we do together. That is Giving the Trades a Good Home and that’s what we’re here to do.
Thank you for taking the time to get to know us a bit better. We hope to have the opportunity to show you just how committed we are to not just meeting but exceeding your needs.
Thanks for choosing Sanford,
Rich Jordan
Owner and CEO
SANFORD CORE BEHAVIORS
Play to the whistle.
Our job isn't done until the job is done.
Live off the land.
Take pride in doing more with less.
Attack the problem.
You either solve the problem or you are the problem.
Look good, play good.
Your truck. Your clothes. Your office. Your shop. Your desk. Own your space.
Fight and win as a team.
We’re all in this together. We jump in when others need a hand.
Talk about it, be about it.
We do what we say we're going to do.
Sweep the sheds.
No one is above doing what must be done.
Seize the high ground.
Do the right thing even when not easy or profitable.
Ear to the ground always.
Be listening for feedback - from each other, from customers, from competitors, from the market.
Find a way to win.
We always have a chance to win. Find it and execute.
CONTACT US TODAY
I thought Derek was polite. Courteous knew what he was doing. Got my furnace fixed in one day. I was very appreciative and because of his service I will now only use you guys going forward. He’s a great technician.
I'm always impressed when a service provider takes the time to educate me about the product I bought. Eddie explained the protocols for maintaining my mini-splits
, provided me with the knowledge that he brought to the inspection and showed me how to improve the longevity of the product. In the process he convinced me to extend my service.
Good job -
Eric, our Sanford tech, did wonderful as always. maintaining our beast of a heating system takes skill. He is prompt and kind gets the maintenance taken care of quickly. He doesn’t mind the annoying dogs or the beam that you have to duck under going up and down stairs.
They check in the day before coming and Eric texts when on the way. He is always on time. We have been very happy with the work and the professionalism.
This was my first time using Sanford. Derek was amazing. He diagnosed the problem quickly, showed me the problem, and then quoted me a price which was very reasonable. He had the part on the truck and had the problem fixed within a half hour. From the person I made the appointment with, Irish, to the dispatcher I spoke with for an estimated time of arrival, to Derek, my experience was nothing but positive. I had such a great experience that I will always use Sanford for my heating, cooling, and plumbing needs. Highly recommended!
After Sanford did such an impressive job installing our new Bosch furnace last winter, it was a no brainer as to who we wanted to add a central air conditioner to our house.
They gave us two options and we chose to go with a heat pump. Jason and his team did an incredible job installing the system in just a single day. The quality of their workmanship is second to none and he couldn’t be a nicer person to work with.
Another great job by Sanford !
We had Brian B come to our home to conduct a follow up visit to evaluate our Carrier AC that was installed in February. Just like the three-man crew who did the installation, Brian B did an outstanding job of making sure that everything was working just fine. He answered all our questions and made sure we were confident that our AC would be working fine this summer. Great job.
Extremely happy with the service I received. Mike did an excellent job of servicing my HVAC system. He was very efficient, knowledgeable and took the time to answer all my questions. Also, the office personnel were very helpful and responsive to all my requests and questions regarding scheduling and pricing. I will be using them again and would highly recommend Mike.
Excellent service. Arrived on time. Asked me questions to diagnose any possible issues. Explained several things I did not know about my system.
Eric was very pleasant & thoroughly cleaned & diagnosed my system. Every Sanford employee with whom I have had dealings has been pleasant, attentive, and professional. A friend recommended Sanford to me & I recommend them to you as well. I have been very happy with my equipment & service & know I can contact them anytime with questions & concerns & they will respond in a timely manner. Thank you Eric!
Our tech was great! He was respectful of the space (and rolled with the chaos of small kiddos running around like goons), knowledgeable, and efficient. We’ve used Sanford for years and will continue to do so.
Kyle G. from Sanford was awesome and super respectful. They installed furnace and AC system. He explained everything without being condescending, helped set up the wireless system, checked it and his team cleaned up everything after the job. My standards are pretty high and Kyle not only met them, he exceeded them. Thank you.
As Seen & Heard On
Our Journey: The History of Sanford Temperature Control
Sanford Temperature Control’s story began in 1982 when Dale Sanford founded the company in the quaint town of Greenfield, NH. What started as a small operation, with Dale personally handling HVAC service and maintenance, evolved into a robust business supported by over a dozen dedicated employees and servicing more than 1,000 home HVAC maintenance plans each year. His wife, Ellen Sanford, was instrumental in this growth, managing the office and handling all administrative duties with a sharp eye for detail.
Over the years, Dale was able to shift his focus to handling sales, eventually stepping back into a supervisory and managerial role. His leadership saw the company flourish, necessitating a move to a larger facility in Milford, NH to accommodate the growing team and expanding operations.
In 2022, a new chapter began when Dale and Ellen decided to retire and pass the reins to Rich Jordan, a young blue-collar entrepreneur that began his career in the Marine Corps infantry, departing service as a Captain. Rich brought a fresh perspective and vigorous energy to Sanford, building upon the solid foundation laid by Dale and Ellen. He has been dedicated to enhancing both the customer and employee experience, significantly investing in staff development and advanced training programs.
Rich’s leadership marked a significant milestone for Sanford as he relocated the company headquarters to Manchester, NH, in 2024. This strategic move placed Sanford closer to major highways, optimizing our service delivery across the region and allowing us to respond more quickly to our customers' needs.
The same year, Sanford embarked on a groundbreaking partnership with Bill Trombly Plumbing Heating Cooling and Electric, another storied local business with over 50 years of service in Manchester. Founded by the esteemed Bill Trombly Sr., a pioneering figure in the New Hampshire plumbing industry, the company was most recently owned and operated by his son, Bill Trombly Jr. This partnership merged two legacy companies under the Sanford brand, creating one of the largest residential trades companies in the state of New Hampshire.
Today, Sanford operates with a renewed commitment to excellence and community service, continuing to uphold the legacies of both Dale Sanford and Bill Trombly. As we move forward, we remain dedicated to providing exceptional service and cultivating a nurturing work environment for our team, ensuring that Sanford Temperature Control remains a trusted name in home comfort solutions for years to come.
Read What Our Clients Are Saying
I thought Derek was polite. Courteous knew what he was doing. Got my furnace fixed in one day. I was very appreciative and because of his service I will now only use you guys going forward. He’s a great technician.
Pamela S.
Google Review
I'm always impressed when a service provider takes the time to educate me about the product I bought. Eddie explained the protocols for maintaining my mini-splits
, provided me with the knowledge that he brought to the inspection and showed me how to improve the longevity of the product. In the process he convinced me to extend my service.
Good job -
Michael S.
Google Review
Eric, our Sanford tech, did wonderful as always. maintaining our beast of a heating system takes skill. He is prompt and kind gets the maintenance taken care of quickly. He doesn’t mind the annoying dogs or the beam that you have to duck under going up and down stairs.
They check in the day before coming and Eric texts when on the way. He is always on time. We have been very happy with the work and the professionalism.
Joan C.
Google Review
This was my first time using Sanford. Derek was amazing. He diagnosed the problem quickly, showed me the problem, and then quoted me a price which was very reasonable. He had the part on the truck and had the problem fixed within a half hour. From the person I made the appointment with, Irish, to the dispatcher I spoke with for an estimated time of arrival, to Derek, my experience was nothing but positive. I had such a great experience that I will always use Sanford for my heating, cooling, and plumbing needs. Highly recommended!
Joyce
Google Review
After Sanford did such an impressive job installing our new Bosch furnace last winter, it was a no brainer as to who we wanted to add a central air conditioner to our house.
They gave us two options and we chose to go with a heat pump. Jason and his team did an incredible job installing the system in just a single day. The quality of their workmanship is second to none and he couldn’t be a nicer person to work with.
Another great job by Sanford !
John M.
Google Review
We had Brian B come to our home to conduct a follow up visit to evaluate our Carrier AC that was installed in February. Just like the three-man crew who did the installation, Brian B did an outstanding job of making sure that everything was working just fine. He answered all our questions and made sure we were confident that our AC would be working fine this summer. Great job.
David B.
Google Review
Extremely happy with the service I received. Mike did an excellent job of servicing my HVAC system. He was very efficient, knowledgeable and took the time to answer all my questions. Also, the office personnel were very helpful and responsive to all my requests and questions regarding scheduling and pricing. I will be using them again and would highly recommend Mike.
Cathleen P.
Google Review
Excellent service. Arrived on time. Asked me questions to diagnose any possible issues. Explained several things I did not know about my system.
Eric was very pleasant & thoroughly cleaned & diagnosed my system. Every Sanford employee with whom I have had dealings has been pleasant, attentive, and professional. A friend recommended Sanford to me & I recommend them to you as well. I have been very happy with my equipment & service & know I can contact them anytime with questions & concerns & they will respond in a timely manner. Thank you Eric!
Janet L.
Google Review
Our tech was great! He was respectful of the space (and rolled with the chaos of small kiddos running around like goons), knowledgeable, and efficient. We’ve used Sanford for years and will continue to do so.
C P.
Google Review
Kyle G. from Sanford was awesome and super respectful. They installed furnace and AC system. He explained everything without being condescending, helped set up the wireless system, checked it and his team cleaned up everything after the job. My standards are pretty high and Kyle not only met them, he exceeded them. Thank you.
Kay H.
Google Review
Reach Out to Our Team for More Details
Feel free to call Sanford Temperature Control or fill out the online form for more information. You may also get in touch with our team to schedule an appointment. We look forward to hearing from you.